Contact
Last Updated: August 10, 2026.
We're here to help.
If you have questions about a personalized blanket, customization, an existing order, shipping, delivery, or another customer service matter, please contact our support team.
If your question is about an existing order, please include your order number and the email address used at checkout so we can assist you more efficiently.
Customer Support
Email: support@poemmart.com
Phone: +84 974 996 849
Support Hours:
Monday through Friday, 8:00 a.m. to 8:00 p.m. (GMT+7)
Messages received outside our support hours will be reviewed during the next available support period.
How We Can Help
Our customer support team can assist with questions about:
- Fleece Blankets and Hooded Blankets.
- Personalization and live preview.
- Existing orders and order status.
- Shipping and delivery.
- Order changes or cancellation requests.
- Damaged, defective, or incorrectly produced items.
- Refund or replacement requests.
- Payment questions.
- Other customer service matters.
For order-related questions, providing your order number helps us locate your order more quickly.
Business Information
Business Operations Office
Poemmart
92 Yen The, Ward 2
Tan Binh District
Ho Chi Minh City
Vietnam
Our business operations and customer support activities are coordinated from this location.
U.S. Registered Business Address
Poemmart
1942 Broadway Ste 314C
Boulder, Colorado 80302
United States
This address is used for U.S. business registration and administrative purposes. It is not represented as a retail storefront, manufacturing facility, product warehouse, or general return address.
Please do not send product returns to either business address unless our customer support team specifically instructs you to do so.
Please review our Return & Refund Policy for applicable claim and return procedures.
Other Ways to Connect
Facebook: Poemmart