FAQs
Last Updated: January 19th, 2025.
1. What is print-on-demand (POD)?
Print-on-demand (POD) is a printing and fulfillment method in which products are made individually only after an order is placed. This allows for greater customization and zero inventory waste.
At PoemMart, we use POD to create personalized products such as T-shirts, Hoodies, Leggings, Caps, and more — tailored to each customer’s design preferences.
2. How can I return or request a refund for my purchase?
Our Return & Refund Policy outlines the process for returning or requesting a refund for your purchase. You can find detailed information here.
3. What is your shipping policy?
Our Shipping Policy provides information on shipping rates, delivery times, and international shipping options. For more details, please visit here.
4. How can I contact customer support?
If you have any questions, concerns, or feedback, please don't hesitate to contact us. You can reach our customer support team here. We're here to assist you
5. What payment methods do you accept?
Currently, we accept payments through PayPal, Credit/Debit Cards, Shop Pay and Google Pay.
For more information on payment methods, please visit [here].
6. What are the steps to purchase a product?
- Browse our store to explore a variety of personalized products such as T-shirts, Hoodies, Leggings, Caps, and more.
- Select your preferred size, style, and quantity.
- Click the “Add to Cart” button to add the item to your shopping cart.
- Proceed to checkout, where you’ll enter your shipping and billing information.
- Review your order details and choose a payment method.
- Complete your purchase using PayPal, Credit/Debit Card, Shop Pay or Google Pay.
7. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your package.
8. Do you offer custom designs?
Yes, we offer personalized designs on a wide range of products including T-shirts, Hoodies, Caps, Leggings, and more.
Please contact our customer support team to discuss your specific requirements and design ideas.
9. What is your policy on privacy and data security?
At PoemMart, we take the privacy and security of our customers' personal information seriously. We adhere to strict protocols to safeguard your data. For more details, please refer to our Privacy Policy.
10. How can I stay updated on new product releases and promotions?
To stay informed about our latest personalized products — including T-shirts, Hoodies, Caps, Leggings, and more — as well as special promotions and exclusive offers, you can sign up for our newsletter or follow us on social media platforms.