Privacy Policy

Last Updated: August 10, 2026.

Poemmart ("Poemmart," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit poemmart.com, purchase our products, create or personalize an order, upload photos or other content, communicate with us, or otherwise interact with our website, services, and related features (collectively, the "Services").

This Privacy Policy applies to personal information processed through our Services. Your privacy rights may vary depending on where you live and the laws that apply to you.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Poemmart and the Services you use. We may collect the following categories of information:

Contact Information

This may include:

  • Name.
  • Email address.
  • Telephone number, when provided.
  • Billing address.
  • Shipping address.

Order and Transaction Information

When you place an order, we may collect information such as:

  • Products purchased.
  • Product size, color, style, or other selected options.
  • Order number.
  • Purchase date.
  • Order value.
  • Shipping method.
  • Order status.
  • Payment and transaction status.
  • Refund, replacement, cancellation, or claim information.

Personalization Information

Because many Poemmart products are personalized and made to order, you may provide information specifically for use in creating your product, including:

  • Names.
  • Photos or images.
  • Dates.
  • Messages.
  • Quotes.
  • Custom text.
  • Pet information.
  • Design selections.
  • Other personalization content you choose to submit.

Customer Support and Communications

When you contact us, we may collect information contained in your communications, including emails, live chat messages, support requests, photographs, videos, order-related documents, and other information you choose to provide.

Device and Usage Information

When you visit our Site, certain information may be collected automatically, including:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Approximate location derived from your IP address.
  • Pages viewed.
  • Links clicked.
  • Products viewed.
  • Shopping cart activity.
  • Referring website or source.
  • Date and time of visits.
  • Interactions with our Site and marketing campaigns.

Marketing Preferences

If you subscribe to marketing communications or otherwise provide marketing preferences, we may collect information about your subscription status, communication preferences, and interactions with marketing messages.

2. Photos and Personalization Content

Many Poemmart products are personalized using customer-submitted photos, names, text, dates, messages, or other content.

We use this content as reasonably necessary to:

  • Create the personalized product you requested.
  • Prepare and process your design.
  • Adjust submitted images for printing or manufacturing.
  • Produce and fulfill your order.
  • Perform quality control.
  • Provide customer support.
  • Investigate production or fulfillment issues.
  • Process an approved replacement, reprint, refund, or other order-related resolution.

Personalization content may be processed by third-party service providers that assist us with image preparation, personalization technology, printing, manufacturing, fulfillment, cloud storage, order management, or related services. We disclose personalization content only as reasonably necessary for those providers to perform services on our behalf or as otherwise permitted or required by law.

We do not use customer-submitted photos or personalization content in advertising or promotional materials without appropriate permission.

We do not sell customer-uploaded photos or personalization content as standalone content.

If you submit a photo or other personalization content that includes another person, you are responsible for ensuring that you have the appropriate authority, permission, or other lawful basis to provide and use that content for the requested personalized product.

Please avoid submitting sensitive personal information that is not necessary for creating your personalized product.

3. Automated Image Processing

To prepare customer-uploaded photos for certain personalized products, Poemmart and our service providers may use automated or AI-assisted image-processing technologies.

Depending on the product and design selected, these technologies may be used to perform functions such as:

  • Removing or adjusting image backgrounds.
  • Cropping or resizing images.
  • Adjusting image positioning.
  • Improving suitability for printing.
  • Converting an image to grayscale or another design treatment.
  • Preparing the image to fit the selected personalization template.

These processing activities are performed for the purpose of preparing and producing the personalized product requested by the customer.

4. How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you place an order, upload a photo, submit personalization details, contact customer support, or subscribe to marketing communications.
  • Automatically through our Site, including through cookies, pixels, tags, log files, and similar technologies.
  • From service providers, including ecommerce, payment, fulfillment, shipping, analytics, security, and technology providers.
  • From advertising or marketing platforms, where permitted by applicable law and consistent with your privacy choices.
  • From fraud prevention, security, and transaction verification providers where necessary to protect our customers, our business, and our Services.

5. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders.
  • Creating personalized and made-to-order products.
  • Processing customer-uploaded photos and personalization content.
  • Arranging production, fulfillment, and shipping.
  • Processing payments and transactions.
  • Sending order confirmations, production updates, shipping notifications, and other transactional communications.
  • Providing customer service and responding to inquiries.
  • Handling cancellations, claims, refunds, replacements, disputes, and chargebacks.
  • Maintaining and improving our Site, products, and Services.
  • Understanding how visitors use our Site.
  • Performing analytics and measuring the effectiveness of advertising and marketing campaigns.
  • Providing personalized website experiences where permitted.
  • Sending marketing communications where permitted by applicable law and consistent with your preferences.
  • Preventing fraud, misuse, security incidents, and other harmful activity.
  • Protecting our rights, customers, systems, and business.
  • Complying with legal, tax, accounting, regulatory, and other obligations.

6. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, fulfill orders, comply with legal obligations, or for other purposes described in this Privacy Policy.

These recipients may include:

Shopify

Our online store is hosted and supported by Shopify. Shopify processes certain customer, order, device, transaction, and website information to provide ecommerce, checkout, security, analytics, and related platform services.

Production and Fulfillment Providers

We may provide order information, shipping information, personalization details, customer-uploaded images, and other information necessary to manufacturers, printers, production facilities, fulfillment providers, and related service providers so that they can create and fulfill your made-to-order product.

Shipping Carriers and Logistics Providers

We may disclose recipient names, shipping addresses, contact information, order details, and other information required to arrange delivery and provide shipment tracking.

Payment Providers

Payment information may be processed by Shopify and/or authorized third-party payment service providers. These providers may collect billing, payment card, transaction, authentication, or other payment-related information directly from you.

Technology and Service Providers

We may work with service providers that support activities such as:

  • Website hosting and infrastructure.
  • Image and personalization processing.
  • Cloud storage.
  • Email communications.
  • Customer support.
  • Analytics.
  • Fraud prevention.
  • Cybersecurity.
  • Order management.
  • Business operations.

Advertising and Analytics Providers

Where permitted by applicable law and consistent with your consent and privacy choices, we may disclose certain device, browser, website activity, advertising, or transaction-related information to analytics and advertising providers to measure advertising performance, understand website usage, and deliver or improve relevant advertising.

Professional Advisers and Legal Disclosures

We may disclose information to accountants, attorneys, insurers, financial institutions, auditors, government authorities, regulators, law enforcement, or other parties when reasonably necessary to comply with law, protect rights, prevent fraud, resolve disputes, or defend legal claims.

Business Transactions

If Poemmart is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

7. Payment Information

Payments made through our Site are processed through Shopify and/or authorized payment service providers.

Depending on the payment method selected, the payment provider may collect information such as your name, billing address, payment card information, transaction information, authentication information, or other payment-related information.

Poemmart generally receives the transaction and payment status information necessary to process and manage your order rather than your complete payment card information.

Your payment information may also be subject to the privacy policies and security practices of the applicable payment provider.

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate and improve our Site.

Depending on the technology and your location, these technologies may include:

  • Essential Cookies: Used for core website functions such as checkout, shopping cart functionality, security, account features, and fraud prevention.
  • Functional Cookies: Used to remember preferences and improve website functionality.
  • Analytics Cookies: Used to understand how visitors interact with our Site and to improve our Services.
  • Advertising and Marketing Cookies: Used, where permitted, to measure advertising performance and provide or improve relevant advertising.

Where required by applicable law, non-essential cookies and similar technologies are used based on your consent or other applicable legal requirements.

You may be able to manage your cookie preferences through the cookie banner or privacy controls available on our Site. You may also adjust cookie settings through your browser, although disabling certain cookies may affect Site functionality.

9. Advertising, Analytics, and Data Sharing

Poemmart may use analytics and advertising services to understand website performance, measure marketing campaigns, and advertise our products.

Depending on the services enabled on our Site, applicable law, and your privacy choices, certain disclosures of personal information to advertising or analytics providers may be considered a "sale," "sharing," or use for targeted advertising under some U.S. state privacy laws, even where no money is exchanged.

Poemmart does not sell customer contact information for monetary consideration.

Where applicable law provides a right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through the privacy choices or data-sharing opt-out controls available on our Site, or by contacting us using the information below.

10. Email and Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law and consistent with your marketing preferences.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Even if you opt out of marketing communications, we may still send non-promotional communications that are necessary to manage your orders, transactions, customer service requests, account, security, or other business relationship with us.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal, tax, accounting, fraud prevention, dispute resolution, contractual, and regulatory requirements.

The appropriate retention period may vary depending on the type of information and why we collected it.

For example:

  • Order and transaction records may be retained as needed for accounting, tax, fraud prevention, dispute resolution, warranty, refund, or legal purposes.
  • Customer communications may be retained as reasonably necessary to provide support and maintain business records.
  • Photos and personalization content may be retained for the period reasonably necessary to produce and fulfill the order, provide customer support, address production issues, process an eligible replacement or claim, maintain relevant order records, or comply with applicable obligations.
  • Marketing information may be retained until you unsubscribe or as otherwise permitted by applicable law.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our operational and legal requirements.

12. Your Privacy Rights

Depending on where you live and the law that applies, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of certain personal information.
  • Request a copy or portability of certain personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.
  • Appeal certain decisions concerning a privacy request where applicable law provides that right.

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, please contact us at support@poemmart.com.

We may need to verify your identity before completing certain privacy requests. We will use information provided in connection with a privacy request only as reasonably necessary to verify and process the request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. U.S. State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, or another U.S. state with an applicable consumer privacy law, and that law applies to Poemmart and your personal information, you may have additional privacy rights.

Depending on applicable law, these may include rights relating to access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, and certain uses of sensitive personal information.

Poemmart does not sell customer personal information for money. However, as explained above, certain disclosures involving advertising or analytics technologies may be legally defined as a sale or sharing of personal information or targeted advertising under some laws.

Where applicable, you may exercise an opt-out right through the privacy controls available on our Site or by contacting us at support@poemmart.com.

Where permitted by law, you may also designate an authorized agent to submit certain privacy requests on your behalf. We may request information necessary to verify the agent's authority and your identity.

14. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area ("EEA"), United Kingdom ("UK"), or Switzerland, applicable data protection laws may provide additional rights and requirements regarding the processing of your personal information.

Depending on the processing activity, we may process personal information on one or more of the following legal bases:

  • Performance of a contract: For example, processing information necessary to create, fulfill, ship, and support your order.
  • Legitimate interests: For example, operating and improving our business, securing our Services, preventing fraud, and providing customer support, where those interests are not overridden by your rights.
  • Consent: Where required, including for certain marketing communications, cookies, or advertising technologies.
  • Legal obligations: Where processing is necessary to comply with applicable tax, accounting, regulatory, legal, or other obligations.

Depending on applicable law, you may have rights including access, correction, deletion, restriction, objection, portability, and withdrawal of consent.

You may also have the right to lodge a complaint with an applicable data protection authority.

15. International Data Transfers

Poemmart operates an online ecommerce business and uses service providers that may operate in different countries.

As a result, personal information may be processed, stored, or transferred outside the country, state, province, or region where you live, including in the United States and other jurisdictions where our service providers operate.

Data protection laws in these jurisdictions may differ from those in your home jurisdiction.

Where required by applicable law, we and our service providers use appropriate mechanisms or safeguards for international transfers of personal information.

16. Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly solicit personal information directly from children under 13.

Because we offer personalized products for families, babies, and children, an adult customer may choose to submit a child's name, photograph, or other personalization content when ordering a product.

Such information is treated as personalization content and is processed for the purposes described in this Privacy Policy. The person submitting the information is responsible for having appropriate authority or permission to provide and use that content.

If you believe that a child has provided personal information to us directly without appropriate authorization, please contact us at support@poemmart.com so that we can review the matter and take appropriate action.

17. Security of Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

We also rely on Shopify and other service providers to provide security measures for the systems and services they operate on our behalf.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.

18. Third-Party Websites and Services

Our Site may contain links to websites, applications, social media platforms, payment providers, or other services operated by third parties.

We do not control the privacy, security, or data-processing practices of those third parties. Information you provide directly to a third party is subject to that third party's privacy policy and terms.

We encourage you to review the applicable privacy notices before providing personal information to third-party services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements, or other operational needs.

When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.

If required by applicable law, we may also provide additional notice of material changes.

20. Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns regarding how Poemmart handles personal information, please contact us:

Business Address

Poemmart
1942 Broadway Ste 314C
Boulder, Colorado 80302
United States

For purposes of applicable privacy laws, Poemmart is responsible for the personal information described in this Privacy Policy to the extent Poemmart determines how and why that information is processed.